Returns & Refunds
Safety first. Happy endings always.
At Hey Woody, we’re all about making protection simple, fun and reliable. But because our products are intimate hygiene items, once they leave our warehouse, they can’t be returned or resold.
Changed your mind?
No worries, it happens.
Unfortunately, we can’t accept returns or offer refunds if you’ve:
Changed your mind
Ordered the wrong product
Decided you no longer need your order
This applies to both opened and unopened products.
Something’s not quite right?
If your order arrives damaged, faulty, or we’ve sent you the wrong item, we’ll make it right.
Simply get in touch within 7 days of receiving your order and send us:
Your order number
A quick description of the issue
A few clear photos of the product and packaging
We’ll review your claim and, where appropriate, organise a replacement, refund or another suitable solution.
Your rights
Your rights under the Australian Consumer Law always apply.
If one of our products has a major fault or doesn’t meet the consumer guarantees required by law, you’re entitled to the remedies available under the Australian Consumer Law.
Return shipping
If we’ve made a mistake or your product is faulty, we’ll cover any reasonable return shipping costs if a return is required.
Need a hand?
Our team is here to help.
If you have any questions about your order, simply get in touch and we’ll do our best to sort things out quickly.
Why no change-of-mind returns?
It’s simple: your safety comes first.
Because condoms are intimate hygiene products, we can’t verify how they’ve been stored once they’ve left our warehouse. Rather than taking any risks, we never resell returned products. It’s one of the ways we help make sure every Hey Woody product arrives safe, fresh and ready when you need it.