Frequently Asked Questions
Got questions?
We’ve got answers.If you can’t find what you’re looking for, get in touch—we’re always happy to help.
If you can’t find what you’re looking for, get in touch—we’re always happy to help.
What makes Hey Woody different?
Condoms got left behind.
Everything else evolved.
Hey Woody was created to bring better design, premium quality and a little more personality to protection. Because buying condoms shouldn’t feel awkward.
Ordinary Isn’t Enough.
What are Hey Woody condoms made from?
Our condoms are made from 100% natural rubber latex and are manufactured under an internationally recognised quality management system.
Every condom is 100% electronically tested before packaging.
Do your condoms contain animal-derived ingredients?
No.
Hey Woody condoms contain no animal-derived ingredients.
Are your condoms PFAS free?
Yes.
Our condoms and packaging are free from intentionally added PFAS.
Are they free from BPA, phthalates, nitrosamines and heavy metals?
Yes.
Our condoms are free from BPA, phthalates, nitrosamines and heavy metals.
Are Hey Woody condoms safe?
Yes.
Every condom is electronically tested before packaging and manufactured under strict quality standards.
No condom provides 100% protection against pregnancy or sexually transmitted infections, so always read and follow the instructions before use.
Do you offer different sizes?
Yes.
We offer a range of sizes and styles to suit different preferences. Product-specific sizing information is available on each product page.
Can I use lubricant?
Absolutely.
Water-based and silicone-based lubricants are generally compatible with natural rubber latex condoms.
Avoid oil-based lubricants, as they can damage latex and increase the risk of breakage.
I have a latex allergy. Can I use Hey Woody condoms?
No.
Our condoms are made from natural rubber latex and should not be used by anyone with a latex allergy.
How should I store my condoms?
Store them in a cool, dry place away from direct sunlight, excessive heat and sharp objects.
Do condoms expire?
Yes.
Always check the expiry date printed on the packaging before use.
Never use an expired condom.
Is your packaging discreet?
Absolutely.
Orders are shipped in discreet outer packaging with nothing on the outside identifying the contents.
Your business stays your business.
Where do you ship?
We currently ship Australia-wide.
International shipping may become available in the future.
How long does shipping take?
Orders are generally dispatched within our advertised processing timeframe.
Delivery times depend on your location and selected shipping method.
Can I return my order?
For hygiene reasons, we do not accept change-of-mind returns for opened or unopened products. This does not affect your rights under Australian Consumer Law. See our Return Policy for details.
If your order arrives damaged, faulty or incorrect, contact us and we’ll sort it out as quickly as possible.
Can I cancel my order?
If your order hasn’t been dispatched yet, contact us immediately.
We’ll do our best to help.
How can I contact Hey Woody?
Visit our Contact page or email our customer support team.
We’ll get back to you as soon as possible.